well-since-you-asked

Questions about Shipping & Handling

What are Your Shipping Policies?

Standard Shipping – We offer FREE GROUND SHIPPING on all orders  in the lower 48 states.

Expedited – Need your stuff yesterday?  U.S. orders cost $11.00 for the first item and $2.00 for each additional item.

Prep Time – Orders ship out within 1-2 business days. This means we will ship your package out of our warehouse within that time period. Please review the below table for a typical domestic delivery schedule:

shipping-chart

Shipping Confirmation – If you are not sent a shipping confirmation/tracking number via email within 5 business days of ordering, there could be a problem. Please contact us immediately to be sure we received your order.

Is it REALLY free shipping?!?!?

Yes, Early Bird ships our goodness for FREE with a minimum purchase of 3 bags, and only if shipping within the contiguous 48 United States.

Are you lucky enough to live in Alaska or Hawaii?  Please contact us for shipping info.  Maybe we’ll hand-deliver your Early Bird order.

I haven't received my shipping/tracking info.

Shipping Confirmation – If you are not sent a shipping confirmation/tracking number via email within 5 business days of ordering, there could be a problem. Please contact us immediately to be sure we received your order.

How do I cancel my order?

Please contact our customer service team by clicking here. Be sure to state that you want to cancel the order in the “Subject” field, and include your name, your entire order, and the order number in the “Description” field.

It’s best to reach out as soon as possible if you want to cancel orders. Once the order ships, we no longer have the power to cancel or recall orders.

Questions about Early Bird Products

I have food allergies. What's in your granola?

We posted the nutrition facts labels and ingredients right off the bags here.

What quantities of granola can I buy online?

We offer a variety of quantities for purchase online:

  • You can buy granola by the 12 oz bag
  • You can buy granola in bulk – 5 lb bag
  • You can buy granola by the case – 12 bags per case
  • You can buy granola in trios (3 bag combos)

Stay tuned for new products coming soon!

Help! I still have questions!

“Submit a Request” by clicking here.  You’ll be redirected to our Help form.

Please provide us with your email address, provide a subject line that summarizes your question, and give as much detail about your question as possible in the Description section. We’ll be sure to get back to you as soon as possible with an answer.