OUR CUSTOMER SERVICE HOURS ARE MONDAY - FRIDAY, 10 AM TO 4PM EST.Thank you for shopping with Early Bird Foods & Co!
We do our best to make sure you are in love with your order, but we know things happen. If you are ever unhappy with your order please reach out to customer service at firstname.lastname@example.org and we will do our very best to make you happy.
Q: Do you accept returns?
A: Due to our Food Safety program, we cannot accept returns. Please make sure that you are ordering exactly what you want before finalizing your order.
Q: What if I receive the wrong order?
A: If you receive an incorrect order, we are happy to replace it with the correct order, but we’ll need photos to document that it was received incorrectly.
Q: What if I receive an order that’s damaged?
A: If your order is damaged, please contact us and we can try to file a claim with the carrier.
If your tracking shows your order as delivered, but you are unable to locate the item please reach out to us AND to your local post office within seven (7) days of recorded delivery date. We can reissue your order or issue a refund, once Early Bird is able to file a claim.
We ask that all third party purchases be returned or exchanged where purchased.
If you would like to cancel/change an order, we ask that you do so BEFORE shipment in order to avoid additional costs to the customer.
INCORRECT SHIPPING ADDRESS
Early Bird automatically generates shipping labels based on the information provided by the customer. If your item is shipped to the wrong address or returned to us due to an incorrect shipping address or the inability of the shipper to gain access to deliver the order, we will ask you to cover the cost of reshipment. We cannot offer refunds for lost packages due to incorrect shipping address. Thank you for understanding!